Legal
Terms & Conditions
Last updated: [PUBLICATION DATE]
About these terms
These terms are an agreement between you and [REGISTERED LEGAL ENTITY NAME], which operates BookMyOutings through the website bookmyoutings.com and the BookMyOutings Android app (together, the platform). By using the platform, sending an enquiry, making a booking or creating a host account you accept these terms, our Privacy Policy and our Cancellation & Refund Policy, which form part of them. This is an electronic record under the Information Technology Act, 2000 and needs no signature. It is published in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. If you do not accept these terms, please do not use the platform.
Words used in these terms
A guest is anyone who browses, enquires or books. A host is a venue owner or trip organiser who lists on the platform. A listing is a venue or trip shown on the platform. An enquiry is a request for availability and price. A booking is a stay, event or trip that has been confirmed as set out below. A time slot is a period of use at a venue, such as Morning, Afternoon, Evening, Full Day or Overnight, with the hours shown on the listing. A departure is a scheduled date for a group trip.
Our role
BookMyOutings is a marketplace. We list resorts, homestays, farmhouses, activity centres, event venues and group trips offered by independent hosts, pass your enquiry to the host, and help both sides agree and confirm a booking. We do not own or run the venues and do not operate the trips unless a listing clearly says so. The contract for your stay, event or trip is between you and the host, who is responsible for providing it as described. On request we will give you the host’s name and address, and your booking confirmation will identify the host. We act as an intermediary under the Information Technology Act, 2000 and as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. Using the platform does not make you and BookMyOutings partners, and neither of us can bind the other, except that where we collect a payment we do so as the host’s agent.
Who may use the platform
You must be at least 18 and able to enter a binding contract under Indian law to enquire, book or create an account. If you book for a group, you confirm that you are authorised to act for them and you are responsible for the group following these terms and the venue’s or organiser’s rules.
Enquiries
You do not need an account to enquire, and an enquiry is free. Please give accurate details: we may ask you to confirm your mobile number with a one-time code. By sending an enquiry you agree that we and the host concerned may contact you by phone call, SMS, WhatsApp or email about that enquiry or booking. These messages are transactional rather than promotional, so they may reach you even if your number is on the Do Not Disturb register. An enquiry is not a booking. Prices shown on a listing, including any estimated total, are indicative, and availability is not guaranteed until a booking is confirmed.
How a booking is confirmed
A booking exists only when our team or the host has confirmed it to you in writing — by message, WhatsApp or email — stating the booking reference, venue or trip, dates, time slot, number of guests and the agreed amount, and when any payment the confirmation requires has been received. While a payment is being made, a date may be held for you for a short period; if payment is not completed the hold lapses and the date is released. Please check your confirmation and tell us straight away if anything is wrong.
Pricing and listing errors
If a booking is confirmed at a price that was plainly wrong — because of a typing error, a technical fault, or a date released for sale by mistake — we or the host may cancel it and refund in full everything you paid, or offer you the booking at the correct price. We will tell you as soon as the error is found, and you are free to refuse the corrected price.
Prices, fees and taxes
Prices are set by the host. The price shown to you already includes the BookMyOutings service fee; nothing is added for using the platform. Venue prices may be quoted per room, per time slot, per night or per event, and trip prices per person, with any single-room supplement shown separately. [CONFIRM WHETHER PRICES INCLUDE GST]. Any other charge — extra guests, food, decoration, activities, transport or a refundable security deposit — must be told to you before the booking is confirmed. The amount in your written confirmation is the price you pay.
Payment
At present the platform does not take payment online. You pay as set out in your booking confirmation, either to BookMyOutings or directly to the host. Where you pay BookMyOutings, the amount for the stay, event or trip is collected on behalf of the host, and BookMyOutings keeps only its service fee. Pay only to the account or UPI ID named in your written confirmation, and keep your receipt. We will never ask you for a one-time password, card PIN or full card number by phone, message or email; if anyone does, do not share it and tell us at once. Any security deposit collected by a venue is returned according to that venue’s terms, less the cost of any damage.
Protect yourself from booking fraud
A booking is valid only if it carries a booking reference issued by BookMyOutings or by the host through the platform, in the form BK- followed by the date and a short code. Do not buy a stay or trip from anyone reselling it, and do not pay anyone who contacts you claiming to be our agent unless you can confirm it with us on +91 89714 17385. We never charge more than the price in your written confirmation. If someone asks you to, or you suspect a fake listing or booking, report it to us at bookmyoutings@gmail.com and, where money has been taken, to the police or the national cyber-crime helpline 1930.
Cancellations and refunds
Cancelling or changing a booking, and any refund, is governed by our Cancellation & Refund Policy. Where a listing shows its own cancellation terms, those apply as that policy explains.
Your responsibilities as a guest
You agree to give accurate details, including the true number of guests; not to exceed the capacity stated for the venue or room; to arrive and leave within your booked time slot; to carry valid government photo identification for every adult; to follow the venue’s or organiser’s rules and all applicable laws, including state laws on alcohol and on noise; not to bring illegal substances or weapons; to supervise children at all times, especially near swimming pools and water; and to pay for any damage caused by you or your group. A host may refuse entry to, or ask to leave, anyone who seriously breaks these rules or endangers others, and no refund is then due.
Group trips
The organiser’s terms shown on the trip page — inclusions, exclusions, minimum age, group size, documents required and what to bring — form part of your contract with the organiser. Itineraries may change because of weather, road or rail conditions, or government orders; the organiser will give an equivalent alternative where reasonably possible. A departure may be cancelled if too few people book, in which case you receive a full refund. You are responsible for your own fitness for the activities chosen and, for international trips, for holding a valid passport and visa. We recommend travel insurance.
Host accounts and listings
Hosts must keep their sign-in details secure and are responsible for everything done through their account. Hosts confirm that they own or are authorised to offer what they list; that every description, photograph, capacity figure and price is accurate and kept up to date; that they hold all licences, registrations and permissions the law requires, such as trade, food-safety, excise and tourism registrations; and that their premises and activities meet fire, water and general safety standards. Venue listings are reviewed before they are published and again after changes. We may edit for accuracy, suspend or remove any listing that breaks these terms or the law.
Host obligations to guests
Hosts must honour every confirmed booking at the confirmed price and must not cancel one without a genuine reason. If a host cancels, the guest is refunded in full as set out in our Cancellation & Refund Policy. Hosts may use a guest’s details only to deal with that guest’s enquiry or booking, must keep them secure, must not use them for unrelated marketing, and must delete them when no longer needed.
Host content, commission and plans
By uploading photographs, videos and text, a host grants BookMyOutings a non-exclusive, royalty-free licence to display, adapt the format of and promote that content on the platform and in our marketing while the listing is live, and confirms they have the right to grant it. The BookMyOutings commission is the service fee included in the guest price, as agreed with the host for each room type or listing. Hosts may choose a Free or a paid Premium plan; the features and monthly fee are shown on the plan page. We will give at least 30 days’ notice before changing the fee for an existing plan.
Reviews
Reviews shown on the platform are collected by our team from guests who have used the venue or trip, and are published without changing their meaning. We do not accept payment to publish, hide or change a review, and we do not remove genuine negative reviews. If you believe a review is false, contact us.
What you must not do
You must not use the platform to publish or share anything that belongs to someone else without permission; is defamatory, obscene, invasive of privacy, hateful or harmful to children; infringes any patent, trademark, copyright or other right; deceives or misleads, including false enquiries, fake bookings or fake reviews; impersonates any person; threatens the unity, integrity, security or sovereignty of India, public order or friendly relations with other countries; contains viruses or other harmful code; or breaks any law. You must not copy or scrape the platform, send automated enquiries, try to get round its security, or interfere with its operation. We may remove any such material and suspend the account involved, and will act on lawful orders and complaints within the time the law requires.
Our intellectual property
The BookMyOutings name and logo, and the design, software and text of the platform, belong to us or our licensors. You may use the platform for your own personal, non-commercial purposes. You may not copy, reproduce or reuse any part of it without our written permission.
Links and other services
The platform uses Google Maps to show locations and may open WhatsApp when you choose to message us or a host. It may also link to other websites, such as a host’s own site. These are run by other companies under their own terms and privacy policies. We do not control them, a link is not an endorsement, and we are not responsible for their content or for anything you buy from them.
Reporting content that infringes your rights
If you believe a photograph, video or description on the platform copies your work, uses your trademark, or is unlawful or objectionable, write to bookmyoutings@gmail.com with your name and contact details, the link to the page concerned, what the content is and why you object, and a statement that you believe in good faith the complaint is accurate. We will review it, may remove or disable access to the content while we do, and will tell the host who uploaded it. We act on orders from a court or government authority within the time the law requires.
Availability of the platform
We work to keep the platform available and its information accurate, but it is provided as it is. We cannot guarantee that it will always be available or free of errors, and photographs on a listing show the venue or trip as the host has presented it.
Limits on our liability
The host is responsible for the stay, event or trip itself. We are not liable for a host’s acts or omissions, or for loss, injury or damage that happens at a venue or during a trip, except where it results from our own negligence. We are not liable for indirect or consequential loss, such as loss of profit or opportunity. Our total liability to you for any booking is limited to the BookMyOutings service fee included in that booking. Nothing in these terms limits liability for fraud, for death or personal injury caused by our negligence, or any right you have under the Consumer Protection Act, 2019 that cannot be excluded.
Indemnity
You agree to compensate BookMyOutings for any claim, loss or cost that arises from your breach of these terms, your misuse of the platform, or your infringement of another person’s rights. Hosts also agree to compensate us for claims arising from an inaccurate listing, a missing licence, or harm to a guest caused by the host, their staff or their premises.
Events outside anyone’s control
Neither we nor the host is responsible for failing to perform because of events beyond reasonable control, such as flood, landslide, severe weather, fire, epidemic, war, riot, strike or a government order. Our Cancellation & Refund Policy explains what happens to a booking affected by such an event.
Suspension and closure
We may suspend or close an account, or refuse service, where these terms or the law are broken, where fraud is suspected, or where needed to protect guests, hosts or the platform. Hosts may close their account by writing to us; confirmed bookings must still be honoured. Clauses that by their nature should continue — such as liability, indemnity and governing law — survive closure.
Changes to these terms
We may update these terms as the platform or the law changes. The date at the top of this page shows when they last changed. Changes apply from that date and do not affect bookings already confirmed. Hosts will be told of material changes by email.
Notices
Formal notices to us must be in writing, in English, and sent to bookmyoutings@gmail.com or by post to [REGISTERED LEGAL ENTITY NAME], No. 480/B, 5th Floor, 18th Cross, 27th Main, HSR Layout, Sector 2, Bangalore, Karnataka 560102. We will send notices to you at the phone number or email address you gave us with your enquiry, booking or account, so please keep it up to date. A notice sent by email or message is treated as received 48 hours after it is sent, unless the sender learns that it was not delivered.
Governing law and disputes
These terms are governed by the laws of India. If you have a complaint, please contact our Grievance Officer first so that we can try to resolve it within 30 days. Subject to that, the courts at Bengaluru, Karnataka have exclusive jurisdiction. This does not affect your right as a consumer to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including where you live.
Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is [GRIEVANCE OFFICER NAME], who can be reached at bookmyoutings@gmail.com, +91 89714 17385, or No. 480/B, 5th Floor, 18th Cross, 27th Main, HSR Layout, Sector 2, Bangalore, Karnataka 560102. We will acknowledge a complaint within 24 hours and aim to resolve it within 15 days.
General
If any part of these terms is found unenforceable, the rest remains in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our consent; we may transfer ours to a successor to our business. These terms, with the policies they refer to, are the whole agreement about use of the platform. Headings are for convenience only and do not change the meaning of a clause; the singular includes the plural; and “including” means including without limitation.
Contact us
For any question about these terms, contact BookMyOutings at bookmyoutings@gmail.com or +91 89714 17385, or write to [REGISTERED LEGAL ENTITY NAME], No. 480/B, 5th Floor, 18th Cross, 27th Main, HSR Layout, Sector 2, Bangalore, Karnataka 560102. We aim to reply to every message within one working day.