Bookings
Cancellation & Refund Policy
Last updated: [PUBLICATION DATE]
Scope of this policy
This policy explains how to cancel or change a confirmed venue or trip booking made through BookMyOutings, and when a refund is due. It forms part of our Terms & Conditions. An enquiry is free and creates no obligation, so there is nothing to cancel until a booking is confirmed. Where a listing shows its own cancellation terms — trip organisers set theirs on the trip page — and those terms were shown to you before you booked, they apply in place of the schedules below. Otherwise the schedules below apply.
How to cancel
Contact us at bookmyoutings@gmail.com, by WhatsApp or phone on +91 89714 17385, or through the contact details on your booking confirmation, quoting your booking reference. A cancellation takes effect when we receive it, and we will confirm it in writing. The date is then released so that others can book it; if you change your mind, we can restore your booking only if the date is still free.
Venue bookings — refund schedule
The notice you give is counted back from the start of your booked time slot on the first day of the booking. If you cancel 15 days or more before, you receive a full refund of the amount paid. If you cancel between 7 and 14 days before, you receive 50 per cent of the amount paid. If you cancel less than 7 days before, including on the day, or do not arrive, no refund is due. Any security deposit is refunded separately, in full, whatever the notice given.
Trip bookings — refund schedule
Unless the trip page shows the organiser’s own terms, the notice you give is counted back from the departure date, and the refund is worked out for each traveller. If you cancel 30 days or more before departure, you receive 90 per cent of the amount paid; the rest covers costs the organiser has already committed. If you cancel 15 to 29 days before, you receive 50 per cent. If you cancel 7 to 14 days before, you receive 25 per cent. If you cancel less than 7 days before, or do not join the trip, no refund is due. Tickets, permits or visa fees bought for you are refunded only to the extent the supplier refunds them.
Changing a booking
Changes depend on availability and on the host agreeing. For a venue, if you ask 7 days or more before, you may move your booking to another date once without a fee; any difference in price is paid or refunded. A request made later is treated as a cancellation and a new booking, unless the host agrees otherwise. Fewer guests than booked, if notified 7 days or more before, lowers the price where the host prices per guest; later reductions are not refunded. More guests are allowed only within the venue’s capacity and at the extra price quoted. For a trip, you may move to another departure 15 days or more before, if seats are available, or change a traveller’s name up to 72 hours before departure.
If the host or we cancel
If a host, or we, cancel a confirmed booking for any reason other than your own breach of our terms, you receive a full refund of everything you paid, with no deduction. If you prefer, we will help you find a comparable venue or departure instead. The same applies if a trip departure does not go ahead because too few people booked, or if a booking is cancelled because it was confirmed at a wrong price and you do not accept the correct one. You are never charged a cancellation fee when the cancellation is not your choice.
If something is wrong when you arrive
If a venue or trip is materially different from its listing or confirmation — for example it is unsafe, not the property booked, or a key facility you were promised is unavailable — tell us straight away, and in any case within 24 hours of arrival, with photographs if you can. We will look into it with the host and, where the complaint is upheld, arrange a fix, an alternative, or a partial or full refund. Leaving early without such a complaint does not give a right to a refund.
Events outside anyone’s control
If a booking cannot go ahead because of severe weather, flood, landslide, epidemic, a government order, curfew or strike affecting the venue or route, you may choose to move to a new date within six months at no extra charge, subject to availability; keep the amount as credit for a future booking; or take a refund of the amount paid, less any costs the host has actually and irrecoverably incurred, which we will show you. Personal reasons such as illness or travel delays are not in this category and follow the normal schedule, though we will ask the host to consider a change of date as a goodwill gesture.
Removal for conduct
If a guest is refused entry or asked to leave because they seriously broke the venue’s or organiser’s rules, the law or our terms, no refund is due for the booking.
How refunds are paid
Refunds are paid in Indian rupees to the person who paid: to the original payment method, or, if payment was made in cash, to a bank account or UPI ID in that person’s name. We start an approved refund within 7 working days and give you a reference; your bank may take a further 5 to 7 working days to show it. If you have not received a refund you were told was sent, contact us with the reference.
Host subscription plans
A host may cancel a paid Premium plan at any time. The plan continues until the end of the month already paid for and is not renewed after that. We do not refund part of a month already started, except where you were charged twice or in error, which we refund in full within 7 working days of confirming it.
Questions and complaints
For any question about a cancellation or refund, contact BookMyOutings at bookmyoutings@gmail.com or +91 89714 17385. If you are not satisfied with the answer, write to our Grievance Officer, [GRIEVANCE OFFICER NAME], at the same address; we will acknowledge you within 24 hours and aim to resolve the matter within 15 days. This policy does not affect your rights under the Consumer Protection Act, 2019.